Four Memory Layers
Episodic Memory
What happened with each customer. Every interaction, email, call, and deal stage change—stored and retrievable.
Semantic Memory
Patterns and similarities across interactions. If a strategy works for one customer, the system recognizes similar opportunities.
Working Memory
Active context for current sessions. Agents know what's happening right now across all customer touchpoints.
Learning Memory
User preferences and calibration. When you accept or dismiss suggestions, agents learn what works for your business.