The EQ Engine

Contextual Intelligence for Agents

Agents that understand sentiment, urgency, and organizational hierarchy—not just scripts. Contextual intelligence that executes with the judgment of your best employee.

Capabilities

Sentiment Analysis

Detect customer frustration, urgency, or satisfaction. When a VIP customer emails with urgency, agents adapt tone and escalate appropriately.

Hierarchy Awareness

Agents understand organizational context. A C-level inquiry gets different handling than a junior contact—automatically.

Brand Voice Enforcement

Define your brand voice once. All agents maintain consistent tone and messaging across every interaction.

Hallucination Prevention

Multi-model validation with confidence scoring. Low-confidence responses are flagged for human review before execution.

Agents that understand nuance

See how contextual intelligence makes autonomous agents safe and effective.